Workplaces are built on relationships. Most conflict, burnout, and frustration at work are not caused by lack of skill or strategy, but by breakdowns in communication, trust, and expectations.

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My speaking and workshop offerings focus on the relationship principles that help teams work better together—without jargon, shame, or corporate fluff. These are practical, human skills that improve collaboration, reduce conflict, and support sustainable performance.

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WHAT I SPEAK ABOUT

 

Assuming Positive Intent: Healthy teams start from the belief that colleagues are acting in good faith. When intent is unclear, strong teams ask questions instead of making assumptions. This reduces conflict and builds trust quickly.

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Reliability and Accountability: Trust grows when people do what they say they will do—and repair it clearly when they don’t. Accountability does not require perfection, only honesty and follow-through.

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Responsiveness and Communication: Responsiveness does not mean being available at all times. It means acknowledging communication and setting clear expectations. Simple responses like “I see this” or “Let’s connect later” significantly reduce stress and resentment.

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Non-Defensive Feedback and Growth: Strong professionals can receive feedback without shutting down or becoming reactive. I teach teams how to stay curious, manage ego, and use feedback as a tool for growth rather than conflict.

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Empathy with Boundaries: Empathy at work is not emotional overexposure. It is understanding impact, perspective, and context while maintaining professional boundaries. 

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Communication Preferences: People process information differently. Some prefer direct communication, others need context. Some want written follow-up, others verbal check-ins. Teams that talk openly about preferences collaborate more effectively.

 

Interdependence and Not Micromanagement: Healthy workplaces balance autonomy and collaboration. Teams function best when responsibility is shared and trust is mutual.

 

Humor and Humanity at Work: Professional does not mean joyless. Teams that can stay human and connected are more resilient and effective.

 

WHO THIS IS FOR:

• Leadership teams

• Healthcare and helping professionals

• Public sector and municipal organizations

• Nonprofits

• Organizations navigating change, conflict, or burnout

 

WHAT PARTICIPANTS LEAVE WITH

1. Practical language they can use immediately

2. Clearer expectations around communication and accountability

3. Tools to reduce defensiveness and conflict

4. A shared framework for healthier working relationships

 

ABOUT AMY
Amy Heutmaker is a licensed mental health professional, elected official, speaker, and facilitator with experience in healthcare, public service, private sector, and communications. Her approach blends clinical insight with real-world application, humor, and directness. She believes the so-called “soft skills” are actually the hardest and most valuable skills in any workplace.

 

BOOK ME
If your team is experiencing communication challenges, burnout, or growing pains, or simply wants to work together better, I’d love to talk.

I offer keynote talks, interactive workshops, and facilitated discussions tailored to your organization’s needs. Sessions are available for leadership teams or full staff, in person or virtually.

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To explore availability, pricing, and fit, reach out by email.

Email: amyheutmaker@gmail.com / Suggested subject line: Speaking Inquiry

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Let’s build workplaces where people communicate clearly, take responsibility, and treat each other like humans.